- EM: – Primary Database Recorder: – Roles and Recording, SnR, Data Source, Database and User profile configuration.
- RIS: – Integration Manager: – Calls tracking, Event processing.
- RM: – Adapter for Recording events, Voice card Installation, Integration service, Archiving.
- CAM: – Central Archiving Manager: – Calls archives from the Recorder.
- ITS Link: – ITS Link: – ITS server works to send the CTI to Recorder.