Mida eFramework is a virtualized appliance hosting different unified collaboration services that share a common platform. Mida eFramework relies on the IP-PBX VoIP capabilities.

The key advantage of Mida eFramework, compared with other solutions, is that it comes as a pre-installed OVA/OVF virtual machine. It is based on a free Linux kernel and it has a built-in free database, therefore no 3rd party software is required.
All applications are web-based and therefore accessible from any PC equipped with a standard web browser like Chrome, Mozilla, Safari. etc.
Scalability is another key advantage of Mida eFramework because of its easy to deploy and modular architecture. The Mida architecture in diagram provides details about the specific solution products like Attendant Console Pro, IVR & automated attendant, Queue management, Supervisor Console, Voice, and Video Recording, Billing & accounting, Phone Services, and FAX Server.