Careers

Designation: Technical Support Engineer (Fresher)

Industry– IT Support

Date of posting: 20/09/2021

Vacancy: Multiple

Experience: 0- 1 Years’ relevant experience

Work Location: Mumbai/Pune

Salary: – As per the Industry standards

Education Qualification:

• B.SC/Diploma/BE in IT/Telecommunication/Computer Science
• Certifications in Radio, Voice, Data & Networking

Responsibilities:

• Plan and deploy upgrades to fulfil compliance, security or capacity requirements
• Design, test and implement news solutions for product under its direct responsibility
• Work in close relationship with other IT teams to ensure client requirement and expectation are mutually agreed
• Deliver continuous improvement of the products under its direct responsibility (efficiency, new features, self-service, …)
• Support production platforms across all products under the department’s responsibility (include Support, Weekend operation)

Desired skills:

• Cisco Certified Network Associate Certification.
• Cisco Certified Network Professional or Voice Collaboration Certification.
• Global orientation and Process oriented.
• Ability to stay focused and Open to work in 24X7 shifts if required.
• Intermediate level experience in handling Cisco IP telephony Network Infrastructure.
• Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols, etc.
• Intermediate understanding of switching – VLAN, Voice VLAN, Inter Vlan routing, PoE etc.

Soft skills:

• Ability to think analytically while working in a high-volume work environment
• Able to easily communicate complex concepts and instructions to non-technical end-users
• Knowledge and understanding of network designs and concepts
• Ability to apply technical knowledge to troubleshoot
• Documentation on & Presentation Skills with excellent Communication skills

Please send updated profile to: rohini.jain@jampottech.com

Designation: Technical Support Engineer (Cisco Engineer)

Industry– IT Support

Date of posting: 20/09/2021

Vacancy: Multiple

Experience:1 to 5 Years’ experience

Experience on the below technologies:

• CISCO CUCM
• CISCO UCCX
• CISCO IP Telephony
• CISCO Gateways
• CISCO UCS
• Good Communication skills to discuss and understand issues, requirements with customers with direct one on one communication or over phone/mails.

Work Location: Mumbai (Either Mumbai office or the Client site depending on the company requirement)

Salary: – As per the Industry standards

Education Qualification:

• B.SC/Diploma/BE in IT/Telecommunication/Computer Science
• Certifications in Radio, Voice, Data & Networking

Responsibilities:

• Should have experience in Cisco Voice Support. Should have experience as Technical lead providing solutions/escalation handling etc.
• Good understanding of L2/L3 switched campus environments
• An end-to-end QoS configuration/troubleshooting Cisco Call Manager, Unity 7.x 9.x,UCCX 7.x 9.X, SRST, Call Manager Express8.x, Gateways, conferencing/ transcoding and LDAP directory integration Voice trunking/signaling
• Should have experience in deploying new Virtual machines
• Strong hands-on experience with VoIP and/or Unified Communications technologies
• Experience in Cisco Emergency Responder, Cisco SME and Unified Attendant Console Experience in Skype is plus
• Job would require configuration, troubleshooting, training and support to be conducted at the Customer premise
• Good spoken Communication and the ability to understand customer requirements, document them and communicate back to top authorities is required.
• Members have to work in rotating shifts

Please send updated profile to: rohini.jain@jampottech.com
More Information: http://jampottech.com/ OR https://www.linkedin.com/company/3361426/admin/

Designation: NICE Support Engineer

Industry– IT Support

Date of posting: 20/09/2021

Vacancy: Multiple

Experience: 1- 3 Years’ relevant experience on NICE

Work Location: No C2 807 & 808, Skyline Wealth space, Premier Road, Vidyavihar (West) Mumbai 400086.

Salary: – As per the Industry standards

Education Qualification:

• BE/BSc/Diploma in IT, Electronics/ Telecommunications, Computer Science.

Need hands on experience/knowledge on the following areas::

• Knowledge Deployment & Troubleshooting experience on NICE applications like NIM, NRX, NTR, NTRX & Engage
• Knowledge of Virtual Machines (VMWare)
• Knowledge of Windows server OS (2008 and above), SQL Database and Web application
• Knowledge & understanding of various troubleshooting tools like Wireshark, Network monitoring, etc
• Good experience on Ticketing tools like Jira, Zendesk, Mantis, etc
• NICE Certification is a plus

Must have:

• Hands on experience on NICE applications
• Excellent Communication skills (written & verbal)
• Good Documentation / Presentation Skills
• Build & maintain relationships with employees, stakeholders, customer & clients (international)

Responsibilities:

• Working in 9 hour rotational shifts covering 24*7 support desk
• Customer satisfaction is of utmost importance by owning and performing end-state resolution and following the protocol of timely updates
• Utilize the job ticket system to log all requests and activities including documentation of special requests and solutions to problems for future use by other Techs, Engineers or Analysts.
• Verifying information according to companies’ database, checking eligibility and level of support according to contract.
• Gathering information regarding the technical problem that accrued by in order to diagnose the problem in the system.
• Connecting remotely to the customer’s system to try to resolve or diagnose the problem.
• Understanding the root cause of the problem and trying to define a long-term solution.
• Managing requests in the CRM/Ticketing system
• Escalating cases to higher tiers according to the defined protocols or by taking the required decision on a situation basis.
• Gather deep-dive knowledge of our products which will play a key role in the success of servicing our customer

Please send updated profile to: rohini.jain@jampottech.com
More Information: http://jampottech.com/ OR https://www.linkedin.com/company/3361426/admin/

Designation: Validation/QA Engineer

Industry– Telecom/IT Support

Date of posting: 20/09/2021

Vacancy: Multiple

Experience: 1- 3 Years’ relevant experience in QA, system validation

Work Location: No C2 807 & 808, Skyline Wealth space, Premier Road, Vidyavihar (West) Mumbai 400086

Salary: – As per Industry standard

Education Qualification:

• BE in IT, Electronics/ Telecommunications, Computer Science.

Required Experience:

• Experience with CentOS/Red Hat Enterprise Linux and Ubuntu
• Linux Operation System platforms and trouble shooting skills.
• Good command on tools like Artifactory, Docker, Kubernetes, etc.
• Fundamental knowledge of Public, Private and hybrid cloud deployments
• Experience with Python, YAML, and Bash
• Kubernetes core concepts
• Experience in setting up monitoring and alerting for Kubernetes cluster using open source monitoring tools like Grafana, Prometheus.
• Familiar with Agile Team management tools (JIRA, Confluence)
• Exposure to AWS and Azure Cloud
• Helm Charts to define, install, and upgrade complex Kubernetes application
• Knowledge of VMware virtualization
• Knowledge of Unified Communication solution; CUCM, IP Phones

Key Responsibilities:

• Validate the software meets architectural requirements and functions as expected.
• Ensuring the quality of the system as a whole & Product documentation review.
• Validate the software as per documentation.
• Detect issue and file bugs on JIRA.
• Provide feedback based for software enhancement.

Key skills:

• Networking, Kubernetes, Docker, CICD YAML, Jira, confluence

Soft skills:

• Excellent Communication skills (written & verbal)
• Good Documentation / Presentation Skills
• Able to Multitask and prioritize work effectively

Please send updated profile to: hr@jampottech.com
More Information: http://jampottech.com/ OR https://www.linkedin.com/company/3361426/admin/